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• Train the customer's technical staff to become self-sufficient and take ownership of the product and the issues that arise from it.
• Provide the customer with information, training and assistance with SIS products and any related products such as SQL Server, Crystal Reports, Windows 2000 and backup software.
• Install, configure and troubleshoot SQL Server, SIS and other company-provided products.
• Troubleshoot LAN and WAN issues.
• Implement a customer-focused backup solution.
• Work with Support and Development to define the best possible solution to problems encountered on site and track and resolve issues through the support cycle
• Investigate software defects and submit reports according to defined procedures.
• Raise product issues to the SIS Software team
• Effectively communicate software defects found in the field to other members of the team, Support and the Escalations teams
• Assist in developing implementation procedures and tools, or do research related to applying future upgrades and to promote standardization
• Provide technical support to the other members of the SIS Project team
• Provide suggestions to the Contractor Project Manager on how the implementation process could be more successful
• Participate in the Site Assessment, Planning, Hardware Requirements and Verification, and/or Data
• Verification sessions when appropriate
• Keep abreast of current and new technologies used in school districts
• Assist with software upgrades
• Assist with Customization Development and ongoing support (i.e. data bridge code)
• Provide or Suggest possible procedures/approaches to customization (i.e. best way to export Test scores, etc.)

Implementation Consultant

• Same as above - this position was a contracted position to Pearson; now working directly for Pearson

POS Implementation and Training Specialist

• Implement hardware and software solutions for Point of Sale systems
• Provide migration services from competing and disparate POS products
• Facilitate training end users on POS hardware and software including processing transactions, credit card settlement, reporting and reconciliation.
• Provide creative solutions to problems as they arise in the field
• Replicated store environment in testing situations to provide QA testing for new equipment and customized installations
• Software and hardware installation for testing purposes
• Defect identification/investigation/troubleshooting

Adjunct Faculty, Social Sciences and Education department

• Prepared lesson plans for coursework
• Created WebCT shell and environment to help foster communication and give students valuable online education experience.
• Instructed 3 credit-hour course, EDU 261 - Teaching, Learning & Technology. Course description and syllabus are available upon request.

Adjunct Faculty, Computer Science department
A+ Certification coursework

• Prepared lesson plans for coursework
• Created WebCT shell and environment to help foster communication
• Instructed class based on A+ certification, graded homework, proxied tests, etc. Course description and syllabus available upon request.

Incentive Based Technician
On-site Break/Fix & Installation Services

• Worked doing break/fix and installation services for various computer manufacturers and third-party warranty service companies.
• Dell DCSE Certified (V5.0)
• Break/Fix services on Dell, Compaq, HP, e-Machines, etc.

PC Technician II
Migrate PC's for large call center

• Migrated PC's for users in HP/Compaq's 400-seat call center in Colorado Springs.
• Used special migration tools as well as manual migrations when necessary (required extensive knowledge of file structure of Windows 2000/XP to migrate properly)
• Also responsible for customer service related to migration.

Technology Support Specialist
Service provider to 5 school districts

• Supported 25,000 student database system with over 1500 users.
• Served as the catch-all and back-up for 7 different job types, ranging from computer operations to programming to network support
• Migrated data from the former SMS system to WinSchool/MacSchool and OpenDistrict, created custom OpenDistrict forms and modified the database to suit our needs while working within the guidelines of Chancery Software.

Technology Specialist
Support all technology for a 7000-student school district

• Supported an environment of over 7000 students, 1500 staff, nearly 1500 workstations, and 30 servers.
• Supported Macintosh, Windows 9x, Windows NT, Windows 2000 (Active Directory), AS/400, etc.
• Responsible for network design & implementation, system maintenance (software & hardware), user support, hardware & software recommendations for purchasing, etc.
• Supported WinSchool/MacSchool installations until the implementation of SASI took place.

• Responsible for providing outstanding guest service and learning how Walt Disney World achieved success
• First Disney College program completed in 2002
• Seasonally employed by the Disney company since Aug. 2005

Newsroom Clerk/Intern

• Prepared obituaries and other time-sensitive and critical nature newspaper items including graphic editing

Associates of Hospitality Studies/Culinary Arts
Studies in Culinary Arts and Hospitality Management; moved to Orlando prior to finishing degree

Masters of Education specializing in Instructional Design

Bachelors of Science
Major in Computer Information System, minor in Mass Communications

Associate of Applied Science in Computer Information Systems